Sr. Manager - Software Testing (Digital Commerce)
The Sr. Manager will be responsible for leading a team that focuses on customer experience, functional and performance testing across the digital platforms. The Sr. Manager will be a visionary and have strong understanding of the business needs in the digital space and capable to lead the team and execute towards a well defined vision while delivering on a very tight agenda.
The core responsibilities of the position include, but are not limited to:
* Craft an overarching strategy around customer experience management in the digital space, ensuring the team's efforts are well aligned and identifying milestones to measure success.
* Lead a team of Software Test Analysts who play a major role in testing site functionality and performance according to design specifications and test plans.
* Compile and validate all sources of data/reports around customer experience using tools like Tealeaf, Foresee, Voice of customer, and provide an accurate view to the business around customer experience and/or usability issues.
* Collaborate cross-functionally with the Product Management, Development, and Application Support teams to provide feedback and work to resolve user experience, functionality, and performance issues.
* Establish a reliable load testing practice that can be predictive of production performance and utilized to address load related issues prior to launching major releases.
* Establish a test automation capability with the goal of speeding up the testing cycle and increasing ability to do more regression testing.
* Plan, direct, and coordinate departmental technology projects to ensure that goals or objectives are accomplished within prescribed time frame and funding parameters.
* Establish a performance baseline and conduct quarterly performance analysis and audits reporting any major deviations from the established baseline.
* Oversee release management efforts, including code migrations, environment configuration, data updates, release implementation plans and mock migrations.
* Define and enforce Quality Assurance (QA) policies and procedures.
* Participate in the planning, design, and requirements gathering phases of the project life cycle.
* Oversee test planning, scripting, performance testing, release calendar and provide reports/updates to the business on major milestones and/or issues encountered.
* Handle projects that are multifaceted, have a significant impact to the site or are of a higher scope, complexity and financial impact than Manager level.
Requirements:
Requirements:
* 8-10 years of web testing or development experience with 6-8 years experience leading a QA team for an eCommerce business with a strategic focus on managing customer experience.
* Proven track record in building a strong team, positioned in a way that aligns with the business goals.
* Expert understanding of best practices and technology trends in the eCommerce space with a focus on managing customer experience.
* Strong interpersonal skills with all levels of management and the ability to effectively collaborate with different people both cross-functionally as well as vertically.
* Ability to effectively adapt to and apply rapidly changing technology to fulfill business needs in a very dynamic environment.
* Demonstrate a strong knowledge and understanding of the eCommerce business needs, with the ability to establish and maintain a high level of user trust and confidence in the team's ability to deliver.
* Proven track record in establishing and developing a successful test automation practice as well as performance testing for an ecommerce web site.
* Experience with these tools in managing customer experience is highly preferable: Tealeaf, Foresee, Keynote/Gomez, Google Analytics/Urchin.
* Successful track record of presenting ideas clearly, influencing others and obtaining buy-in.
* Experience with agile development processes and managing monthly or weekly product release cycles.
* Familiar with problem tracking/reporting tools.
